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Tuesday, February 27, 2024

6 Alternate options to RingCentral Companies Ought to Strive in 2024

It’s unattainable to speak a couple of enterprise cellphone service with out mentioning RingCentral.

RingCentral has a noteworthy market presence worldwide, however its capabilities could be overwhelming and costly for small companies.

Is there a greater different to RingCentral that has comparable options, versatile pricing, and an easier setup?

We’ll see how six common RingCentral opponents stack up towards it.

What Customers Sometimes Like About RingCentral

Right here’s why high firms select RingCentral as their enterprise communication platform.

Intensive function set

RingCentral offers a variety of communication instruments, together with cellphone techniques, video conferencing, and collaboration platforms, appropriate for varied enterprise wants. Limitless calling and staff convention calls are widespread options included throughout RingCentral’s pricing plans.

The corporate additionally affords a contact middle answer that enhances agent effectivity and buyer expertise for bigger groups.

RingCentral’s communication options enable for the centralized administration of a number of communication channels, similar to voice, e-mail, fax, and SMS, supporting distant staff collaboration.

World footprint

RingCentral helps firms with rigorous worldwide calling calls for:

  • Native PSTN help is out there in 46 nations, together with the U.S. and Canada.
  • Toll-free numbers and native numbers can be found in over 100 nations.
  • Eighteen languages are supported throughout the group’s desktop and cellular apps.

Integration capabilities

RingCentral helps quite a few third-party integrations, enhancing its enterprise communication system. A few examples embody Salesforce integration for data-driven buyer personalization and Microsoft Groups integration for in-app cloud calling.


RingCentral affords a number of options to suit your enterprise wants, avoiding the necessity for frequent service adjustments. Its varied pricing plans cater to completely different enterprise sizes and progress phases.

Why Companies Could Search an Different to RingCentral

Regardless of its market presence, RingCentral won’t be the fitting VoIP cellphone system for a lot of organizations.

1. Value

With annual pay as you go pricing plans changing into the usual, RingCentral could be too costly for a lot of small companies. RingCentral’s month-to-month price ranges from $30 to $45 per consumer monthly.

The monthly cost of RingCentral is between $30–45 per user.The monthly cost of RingCentral is between $30–45 per user.
The month-to-month price of RingCentral is between $30–45 per consumer.

The toll-free quantity inbound minutes function is proscribed to 100 minutes on the Core plan, whereas on the Superior plan, you solely get 1,000 minutes.

As a small enterprise, you’ll probably don’t have any use for many of RingCentral’s options past cellphone calls — for example, analytics for IT directors, worldwide calling, and entry to its APIs. In different phrases, you’re spending cash on options you don’t want.

And, over time, there are much more add-ons. Extra native numbers will price $4.99/month, webinar licenses $40/month, and vainness numbers $30/month — you get the thought.

2. Reliability & usability

The corporate has a fairly first rate community, nevertheless it’s not flawless. All through the U.S., it has two information facilities for its customers to share. This may end up in increased name latency and decreased redundancy.

Moreover, some customers could discover the consumer interface difficult, particularly after they’re new to the platform. In response to evaluations posted on G2, a lot of vital buyer evaluations famous the difficulties of the executive options and maneuvering between the net and desktop apps.

3. Customer support

Whenever you look by way of evaluations about RingCentral, you’ll discover that the corporate has many annoyed clients. From account managers who’re laborious to succeed in and billing or renewal issues to sluggish help response instances, service high quality stays a high motive why individuals hunt down a RingCentral different.

Sadly, RingCentral drops the ball right here. Some customers report wait instances so long as a number of weeks:

“Customer support was atrocious. You needed to make a request and await a callback from an individual in a completely completely different time zone. When you missed the decision, you needed to await that agent to name you again, no one else. Once I canceled and wished to port my numbers, it was a multi-week saga the place I couldn’t get a response from anybody.”

Stephanie Y.

Legal professional (Legislation Observe)

The excellent news is that you’ve got many choices for enterprise communication instruments.

Let’s check out some potential RingCentral opponents price testing.

High 6 Alternate options to RingCentral

Need to change from RingCentral to a different VoIP cellphone service? Listed below are the very best RingCentral alternate options to contemplate.

1. Nextiva

Nextiva cloud phone system is the best alternative to RingCentral.Nextiva cloud phone system is the best alternative to RingCentral.

Nextiva is among the most well-rounded enterprise cellphone techniques you’ll discover available on the market. It offers enterprise VoIP cellphone companies, video conferencing, staff messaging, and unified communications capabilities. On high of these, it affords each inbound and outbound contact middle options.

What makes Nextiva stand out is its distinctive customer support, which is fairly uncommon within the enterprise communications world. Points are resolved on time, and the help staff is all the time affected person with customers.

Right here’s how one consumer described their help expertise with Nextiva:

“No extra robo calls, nice auto attendants, a number of further options, Buyer help is 24/7, straightforward to make use of and I take advantage of it on a regular basis. Nextiva retains all of my calls from 12 completely different numbers nicely organized. They’ve it arrange the place I see the caller’s ID and in addition see from which auto attendant they’re calling. That is important.”

Robert H.

G2 Assessment

Nextiva can also be extra inexpensive than RingCentral for small and rising companies. It begins at $18.95 per consumer monthly for 20–99 customers. Lastly, Nextiva has a dependable service with 99.999% uptime from its eight redundant information facilities throughout the U.S.

Along with a decrease price, Nextiva affords many superior cellphone options included with every plan at no extra cost. We’ll get to that in a second.

2. Vonage

Vonage phone system is among the top alternatives to RingCentral.Vonage phone system is among the top alternatives to RingCentral.

Vonage is the popular enterprise cellphone system for organizations that need to customise their communication workflows extensively. It has a variety of customized APIs you should use to attach your VoIP cellphone system to completely different native and third-party functions.

Regardless of its in depth integration capabilities, Vonage is simple to arrange and use. One consumer stated they didn’t require any coaching to make use of the cellphone system: “My expertise with Vonage was good as a result of their app is user-friendly and visually interesting. It was easy to make use of and didn’t require any coaching from what I recall.”

Vonage additionally offers a sturdy suite of options, together with voice calling, SMS, staff messaging, and video conferencing. When you’re searching for an easy-to-use enterprise cellphone system with in depth options and nice name high quality, you must positively test it out.

3. Ooma

Ooma is among the top competitors to RingCentral.Ooma is among the top competitors to RingCentral.

Ooma is a good VoIP cellphone service for small companies on a finances. It offers all of the important options you’ll must get your enterprise communication wants off the bottom — CRM integrations, scorching desking, and name administration capabilities similar to name routing.

Right here’s how one consumer described their expertise with Ooma:

“I’m now saving lots of of {dollars} per yr! The standard of the VoIP service is excellent, and nobody would be capable to inform the distinction between this digital system and an analog system. It has an app that’s feature-rich and is a wonderful backup to have within the occasion of an web failure. I can even modify account settings from proper inside the app.”

When you’re searching for a simple answer with out the complexity of extra in depth cellphone techniques, Ooma is unquestionably one to strive.

4. Aircall

Aircall is one of many alternatives to RingCentral.Aircall is one of many alternatives to RingCentral.

Aircall’s cloud-based name middle software program works greatest for small and mid-sized companies. You get important options and capabilities similar to name queuing, analytics, and integrations that will help you administer a lean name middle.

What customers love greatest is Aircall’s information analytics function, which lets you view information units per consumer for extra granular insights. The combination capabilities additionally work nicely, particularly in how Aircall syncs with HubSpot. You may make calls to clients immediately out of your CRM.

General, Aircall is especially interesting for groups searching for a easy but highly effective name middle answer with a robust emphasis on collaboration and integration.

5. Dialpad

Dialpad is one of the leading alternatives to RingCentral.Dialpad is one of the leading alternatives to RingCentral.

​​Dialpad is a budget-friendly, AI-powered contact middle answer. It affords a spread of AI-driven capabilities, similar to transcriptions and real-time analytics.

Dialpad’s interface and consumer expertise stand out. For instance, you possibly can set up name facilities by groups and observe callbacks utilizing voice AI.

When you’re a tech-savvy small staff searching for a glossy and fashionable VoIP service, you’ll probably discover Dialpad enticing.

6. Grasshopper

Grasshopper is one of many alternatives to RingCentral.Grasshopper is one of many alternatives to RingCentral.

Grasshopper is right for solopreneurs and small companies that don’t need to be held again by a posh VoIP cellphone with in depth options they don’t want. It has options similar to digital cellphone numbers, name forwarding, and voicemail transcription.

Right here’s how one consumer described their expertise with this digital cellphone system:

“Grasshopper was very user-friendly. It was straightforward to make use of, and we by no means actually had a must contact buyer help. The implementation was straightforward, and we beloved that we may apply it to a line/VOIP or additionally log into the Grasshopper app and reply on the go.”

When you want a easy, no-frills digital cellphone system that’s straightforward to arrange and handle, Grasshopper is price testing.

Why Nextiva Is the Greatest Different to RingCentral

Nextiva affords extra inexpensive pricing, glorious buyer help, and in depth VoIP capabilities, making it the very best different to RingCentral.

✅ Versatile pricing plans

Nextiva has extra versatile pricing plans than RingCentral.

Nextiva’s normal plan, the Important bundle, begins at $18.95 per consumer monthly. Then again, RingCentral’s Core package deal prices $20 per consumer monthly.

As well as, you possibly can customise your plan based mostly on the variety of customers. The extra customers you’ve got, the decrease the worth. Nextiva additionally affords extra toll-free minutes and contains limitless on-line fax in all plans.

Core options similar to name recording and auto-attendant will not be on RingCentral’s fundamental plan, so that you’ll need to improve to entry them. This makes the enterprise cellphone system much more costly for smaller groups.

✅ Superior ease of use and setup

A handful of our clients made the change from RingCentral to Nextiva due to how straightforward Nextiva is to make use of. In a single consumer’s phrases:

“I not too long ago modified from RingCentral to Nextiva for a number of causes, certainly one of which was to make issues SIMPLER. To this point, utilizing Nextiva has been outstanding. It’s all the pieces and greater than I beforehand imagined. If you’re wanting right into a VoIP supplier, I extremely recommend you are taking a detailed take a look at Nextiva.”

Nextiva affords a user-friendly interface that makes it straightforward to arrange and handle your VoIP system, together with advanced duties similar to name flows and voicemail workflows. The platform is intuitive and simple to navigate, permitting you to shortly make adjustments to your system and add new customers as wanted.

Nextiva additionally offers complete coaching and help supplies to onboard you shortly, and the help staff is all the time on deck to reply your questions and resolve any points.

✅ Superb buyer help

Nextiva has a stellar 9.0 buyer help ranking on G2 in comparison with RingCentral’s 7.6 ranking. Our help staff is out there 24/7 throughout a number of channels to assist clients resolve points.

One consumer stated Nextiva’s help operate beats that of a lot of the different VoIP cellphone companies available on the market:

“I’ve used many VOIP service suppliers through the years. It all the time looks like they overpromise and underdeliver, and the customer support is horrible in the event you’re a small account. With Nextiva, it has been the other. The setup was straightforward. The tech help by way of chat is responsive and educated. Brief wait instances and the IT help is aware of the product nicely.”

✅ Stellar efficiency and reliability

Nextiva’s cloud structure ensures 99.999% uptime. In different phrases, you’ll solely expertise, on common, six minutes of service downtime in a complete yr. RingCentral customers reported, on common, 43 minutes of downtime in 2023.

Not like RingCentral, which is constructed round two information facilities within the U.S., Nextiva has a redundant information structure throughout eight North American places. This spreads the information service bandwidth evenly, limiting congestion and latency.

✅ Sturdy unified communications options

Past core VoIP options, Nextiva has extra unified communication capabilities to enhance your total expertise.

Name Pop, for instance, lets contact middle brokers see callers’ buyer information, similar to account worth and buyer expertise rating, earlier than and throughout the dialog. This helps them personalize interactions for a greater buyer expertise.

That’s not all. Nextiva affords a complete enterprise intelligence add-on instrument that gives insights into name efficiency for data-driven decision-making. It allows you to observe superior metrics, similar to name quantity and complete speak time, and generate stories to present you a chicken’s-eye view of your enterprise communication standing.

✅ General buyer satisfaction

A VoIP comparability survey by GetVoIP discovered that Nextiva is the best-rated VoIP cellphone service in comparison with alternate options, together with RingCentral.

Nextiva outperformed RingCentral in six core classes, particularly high quality, set up, help, reliability, options, and value.

Degree Up Your Enterprise Communications

Whilst you can get pleasure from an in depth vary of capabilities and options with RingCentral, upgrading to Nextiva gives you entry to a extra complete suite of options, higher buyer help, and extra dependable efficiency.

Nonetheless not satisfied? Take a look at our in depth comparability web page to see how Nextiva stacks up towards RingCentral.

The cellphone system your enterprise wants

Get the help, reliability, and suppleness your staff wants from Nextiva.

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