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Friday, February 23, 2024

Prime 8 Unified Communications Firms in 2024


Juggling a number of communication instruments throughout your distant workforce? You’re not alone. 48% of companies now have a hybrid workforce, making environment friendly communication extra important than ever. 

That’s the place Unified Communications as a Service (UCaaS) is available in. 

This single platform consolidates enterprise cellphone, e-mail, chat, and extra, streamlining collaboration and boosting productiveness. However with a number of UCaaS suppliers available on the market, choosing the proper one will be daunting. 

This text breaks down the highest 8 UCaaS gamers, evaluating options, pricing, buyer expertise, assist, and safety that will help you discover the right match for what you are promoting.

What Is Unified Communications?

Unified Communications refers back to the integration of varied real-time communication providers and functions right into a single platform or interface. 

When provided as a service (UCaaS), Unified Communications firms consolidate and leverage cloud platforms to combine workflows and simplify collaboration, driving vital productiveness beneficial properties and suppleness.

Listed here are some key advantages UC options supply:

8 Prime Unified Communications Firms in 2024

1. Nextiva

Nextiva product shotNextiva product shot

Nextiva is an all-in-one UCaaS answer that provides voice, video, messaging, e-mail, workflow automation, and integrations in a single platform. You may as well arrange a self-service assist desk for patrons to get solutions to their questions while not having to achieve a human assist rep.

Nextiva partnered with Five9, the chief in touch heart expertise, to bolster its cloud communications providing. It additionally has greater than 4,000 companions within the U.S. to provide firms the communication instruments they have to be profitable.

Nextiva options

Listed here are some high UC options inside Nextiva’s platform:

What customers love about Nextiva 

Nextiva is praised for reliability, name high quality, easy-to-use interface, and breadth of options for the value. Clients spotlight video conferences, workforce chat, and workflow automation as priceless.

Areas the place Nextiva can enhance 

As a result of Nextiva’s UCaaS platform runs by way of VoIP, some prospects say they’ve points accessing the platform in the event that they’re in a location with spotty web connectivity.

Assist, reliability, and safety

Nextiva prioritizes community uptime and safety. It options geo-redundant information facilities, SSAE 18 compliance, and encrypted calling and messages. The platform has a 99.999% uptime —  the gold customary within the UCaaS trade.

Assist is accessible 24/7 by way of cellphone, e-mail, chat, neighborhood boards, and on-line data base.

Nextiva pricing 

All plans emphasize sturdy digital communication tailor-made for enterprise success and seamless collaboration.

👉 Get your customized quote from a communications professional for what you are promoting at this time.

Who’s it finest for?

Nextiva works for companies of all sizes. It’s good for rising SMBs that need an inexpensive however feature-rich cloud enterprise cellphone and communication platform that may scale with them.

2. GoTo Join

gotoconnect phone servicegotoconnect phone service

GoTo Join is a cloud-based unified communications platform designed for companies of all sizes. It combines varied communication options reminiscent of voice calls, video conferencing, and immediate messaging into one system.

GoToConnect’s options

A few of GoToConnect’s finest UCaaS options embody:

What customers love about GoToConnect

Customers spotlight the dependable name connectivity, HD assembly video high quality, and simple net admin portal dashboards for monitoring utilization and making changes.

The place GoToConnect can enhance

Some prospects report frustrations with inconsistent app efficiency throughout units. Load instances between features will be gradual at instances. Sure integrations like CRMs will also be buggy.

Assist, reliability, and safety

The platform touts 99.996% verified uptime and adheres to high compliance requirements. Assist is accessible 24/7 by way of cellphone, net tickets, stay chat, and a web based data base.

GoToConnect pricing 

GoToConnect provides a number of pricing tiers primarily based on variety of customers and options. It begins at $27 per person per 30 days for the fundamental Skilled plan. Extra superior plans with further options vary as much as $50 per person per 30 days. Reductions can be found for annual contracts.

Who’s it finest for?

GoToConnect is a good alternative for SMBs looking for an inexpensive cloud communications platform to centralize messaging, calls, and conferences underneath a single platform.

3. 8×8

8x8 phone service8x8 phone service

A part of 8×8’s cloud providing features a UCaaS platform, together with a contact heart, video, voice, and chat options to provide workers the instruments they should work remotely.

8×8 options

8×8 has a variety of communications options in its UC platform, together with:

What customers love about 8×8

8×8 is praised for reliability, name high quality, and breadth of options for the value level. Clients additionally admire the convenience of deployment and use in comparison with on-premise methods.

Areas the place 8×8 can enhance

Some functionalities like CRM integrations, chatbots, and SMS capabilities want additional improvement in comparison with opponents. Cell app person expertise and efficiency might be higher optimized.

Assist, reliability, and safety

Customers have entry to a web based portal with tutorials on utilizing 8×8’s UC platform. For reliability, 8×8 makes use of 35 personal and public information facilities with 99.99% uptime. It supplies end-to-end encryption for safe communications.

8×8 pricing

Pricing begins at $25 per person/month for limitless extension & quantity plan rising as much as $50 per person/month for full UCaaS capabilities. Name packs for outbound minutes can be found.

Who’s it finest for?

8×8 fits rising midmarket organizations that need a full-featured and safe cloud cellphone system built-in with fashionable workforce collaboration instruments like messaging, conferences, and make contact with heart capabilities.

4. Zoom

Zoom Phone System ScreenshotZoom Phone System Screenshot

Zoom’s video conferencing software program exploded in reputation after COVID-19 pressured groups to work remotely. Alongside its on-line assembly software program are a bunch of different UC instruments, together with cellphone service, chat, and conferencing.

Zoom options

Zoom provides greater than customary video conferencing, together with:

What customers love about Zoom

Customers persistently reward the HD video high quality, intuitive interface throughout units, screen-sharing capabilities, and inexpensive pricing. Distant workforces can successfully join face-to-face by way of Zoom.

The place Zoom can enhance

Regardless of enhancements, some prospects nonetheless report irritating experiences with Zoom Bombing or inconsistent assembly efficiency/connectivity points. The current chat addition additionally wants maturity in comparison with extra established opponents.

Assist, reliability, and safety

Zoom Professional has sturdy safety protections like encryption, password safety, and ready rooms. Reliability-backed SLAs assure 99.9% uptime. Assist is accessible 24/7 by way of self-serve, stay chat, and cellphone.

Zoom pricing

US & Canada pricing begins from $120 per yr per person. Professional World Choose for worldwide calling prices $240 per person per yr.

Who’s it finest for?

Zoom continues to be a best choice for firms embracing the way forward for hybrid/distant work and on the lookout for a frictionless video assembly answer that staff will use usually.

5. Vonage

vonage phone systemvonage phone system

Vonage is a cloud cellphone system that provides a unified communications platform with voice, chat, and video conferencing instruments.

Vonage options

Vonage prospects get entry to a strong suite of UC options, together with:

What customers love about Vonage

Customers spotlight Vonage’s name readability, system reliability, easy-to-use administration portal, CRM integrations, cell expertise, and suppleness to scale up or down.

The place Vonage can enhance

Some prospects have skilled points with sure options glitching, outages throughout upgrades, and delays in contacting assist at instances. Built-in performance can generally be buggy.

Assist, reliability, and safety

Vonage manages site visitors throughout a personal world community and geo-redundant information facilities for dependable connectivity. It additionally has sturdy safety measures and compliance.

24/7 assist is accessible by way of a web based portal, neighborhood boards, chat, and e-mail contacts. However cellphone assist is now restricted.

Vonage pricing

Vonage pricing begins at $19.99 per 30 days per person, with quantity reductions accessible. There aren’t any contracts or early termination charges. Extra charges apply for further providers like toll-free numbers or superior options.

Who’s it finest for?

Vonage is good for rising SMBs wanting built-in cloud calling, contact heart, messaging, and conferences performance in a single agile platform. Versatile to scale from startup to enterprise wants.

6. Microsoft Groups

Microsoft teamsMicrosoft teams

Microsoft has a variety of enterprise communication instruments alongside its working software program and PC merchandise. Designed for firms of all sizes, Microsoft Groups permits staff to name, chat, and host conferences inside one platform.

Microsoft Groups options

Key options in Microsoft Groups embody:

What customers love about Groups

Customers reward the breadth of included capabilities like video conferences, cloud storage, chat, and built-in Workplace doc collaboration at an inexpensive value level. It’s simple to get began for groups already utilizing Microsoft merchandise.

The place Groups can enhance

The in depth function set could make Groups extra complicated to navigate than aggressive choices with extra streamlined interfaces. Some customers report efficiency points when including too many integrations.

Assist, reliability, and safety

Microsoft has enterprise-grade safety measures like encryption, authentication, and compliance protection for regulated industries.

Reliability can also be sturdy, with financially backed SLAs guaranteeing 99.9% uptime. Assist choices embody 24/7 cellphone/chat, a web based data base, and neighborhood boards.

Groups pricing

Groups pricing begins free and goes up primarily based on the performance wanted. Paid plans price $5-$20 per person/month for SMBs and enterprises can contact gross sales.

Who’s it finest for?

Groups works finest for organizations invested in Microsoft merchandise trying to centralize collaboration and communication. It’s a one-stop store for messaging, conferences, file sharing, and extra.

7. 3CX

3CX phone system3CX phone system

3CX is a UCaaS platform constructed for distant groups. It provides stay chat, video conferencing, SMS messaging, and name heart software program for round 190 international locations.

3CX options

Key options of 3CX embody:

What customers love about 3CX

Customers reward 3CX for its simple self-setup, multi-platform assist, and name high quality. It supplies enterprise-level capabilities for SMBs at an inexpensive value level. The online-based administration console provides handy system administration.

The place can 3CX enhance?

Some prospects report points getting well timed assist responses from 3CX’s workforce. Self-serve assist sources might be extra complete for troubleshooting technical issues or setup questions.

Assist, reliability, and safety

3CX supplies onboarding help, documentation, neighborhood boards, video tutorials, and on-line coaching. It touts built-in safety features plus permits the blacklisting of intruder IP addresses.

3CX pricing

The completely free Startup plan helps 10 customers with included internet hosting and permits 1 concurrent name for easy setups. Paid plans scale from the SMB choice at $175 per yr for 10 customers and 4 concurrent calls to the quickly increasing PRO plan at $145 per yr for in depth options like CRM integration and name recording.

Who’s it finest for?

3CX fits rising firms that need enterprise-capability UCaaS affordably. It provides broad performance for groups to name, meet, chat, and SMS from desktop and cell apps.

8. Mitel

Mitel MiCollabMitel MiCollab

Mitel is a cloud-based communication platform that helps firms with distributed groups to talk, video convention, and audio calls. 

Mitel options

Key capabilities of Mitel embody:

What customers love about Mitel

Customers reward Mitel’s name high quality, cell app expertise, number of packages, and simple self-administration from the web-based portal. It’s a cheap choice for delivering enterprise-grade voice and UC throughout units.

The place Mitel can enhance

Some customers report frustrations getting assist responses promptly from Mitel’s workforce. Sure options like conferencing and chat might be extra intuitive and seamless to make use of.

Assist, reliability, and safety

24/7 cellphone and on-line assist is accessible in addition to a web based buyer portal with data base articles. Mitel additionally touts enterprise-level safety and reliability.

Mitel pricing

Mitel’s unified communications as a service provides different options reminiscent of immediate messaging, video conferencing, and collaboration instruments and begins at $20.99 per person per 30 days.

Who’s it finest for?

Mitel is finest fitted to SMBs that need a premise-based system to evolve affordably to the cloud. It delivers voice, video, messaging, and collaboration throughout desktop and cell.

Selecting the Proper UC Associate

Choosing the proper unified communications platform is essential to productiveness and progress. Look out for these key issues earlier than choosing your splendid answer.

1. Assess your wants

Analyze your current communication instruments (cellphone, e-mail, video conferencing, and so on.) and establish areas for enchancment or integration. Additionally, take into account the dimensions, location, and communication habits of your workforce. What number of customers want entry? What units do they use?

Figuring out your important communication channels (voice, video, messaging, and so on.) and prioritizing them primarily based on utilization helps you price range higher. You’ll be able to outline your price range constraints and take into account versatile subscription choices.

2. Consider UC options and functionalities

Prioritize the UCaaS options and functionalities most vital to what you are promoting, contemplating the overall price of possession, together with {hardware}, software program, and ongoing assist.

Search for core options like voice calls, video conferencing, immediate messaging, and presence administration. Discover further options like file sharing, display sharing, name recording, and integrations with different functions, for those who want them.

Nextiva voip serviceNextiva voip service

Make sure that to decide on a supplier that may scale together with your rising wants and accommodate future additions.

3. Analysis potential suppliers

Test for the supplier’s expertise, market share, and buyer evaluations. Verifying their safety protocols and compliance with related trade laws enables you to make an knowledgeable determination.

Your supplier also needs to have confirmed buyer assist availability, response instances, and repair stage agreements (SLAs).

Subsequent, evaluate pricing plans, options included, and contract phrases from totally different suppliers.

4. Request demos and trials

Many suppliers supply free trials or demos. Use these alternatives to check the platform’s usability, efficiency, and compatibility together with your methods. Don’t overlook to have interaction your workforce within the analysis course of to collect suggestions and guarantee person adoption.

Your Seek for a UC Associate Ends at Nextiva

With extra individuals working remotely than ever, it’s no shock that firms are trying to find a UCaaS platform to deal with inner and exterior communications.

For those who’re pondering of consolidating what you are promoting’ communication stack in an easier-to-use, single platform, Nextiva is right here to assist.

NextOS is an all-in-one answer for voice, video, and workforce chat. It’s trusted by forward-thinking firms of all sizes who need dependable software program to deal with their enterprise’ most essential exercise: conversations.

Able to stage up what you are promoting communication? 

See how Nextiva can assist.

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